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Average Rating: ★★★☆☆
  • Too bad I did not read this before »more
  • Let me start by saying a few things »more
  • Good prices good food and greta atm »more
  • Love their pho....there must be som »more
  • Their food was excellent and the po »more

    • The Latest Review of Phonatics Vietnamese Reestaurant Ltd ★
    Sent on the 29th of April, 2012
    Too bad I did not read this before visiting this restaurant again...I have eaten here many times and the service is hit and miss even with the same server the odd time. I am sick of it here because of the inconsistency and the fact that I am treated much differently from the nice Asian family at the other booth. It had taken some time after we were seated to be helped again to order. I had a question because the menu layout/prices changed or something so it took me longer to figure out my order. The short lady was slow to get things, take orders, except payments etc. even for other tables. If it is too busy to handle they should have more then 2 staff on. The slim tall lady is nice but seems kinda clueless to this kind of work. We ordered spring rolls to come with our order but they came early...the next dish a six item noodle bowl arrived a few minutes later. My husband had eaten a good portion of it before the last two of us were served our soup bowls. We had to ask for utensils after the food came. Then napkins and tea also had to be asked for more then once. The #7 portion was definitely smaller then usual, the #8 was ordered without tripe but came with it anyway. My mom was so hungry she ate some of the other meat but was disgusted by the sight of the tripe so she did not finish. I told the lady that my moms order was wrong and she did not care. She did not apologize and just seemed like she did not hear that my mom was unsatisfied. I reminded her again at the till that it was bad that my moms order was wrong because she was still hungry and she just smiled and nodded and took the payment. This restaurant was found closed because of the storm that blew through Edmonton April 5. Careful, because the whether here is already so unpredictable you may not know if the restaurant can handle being open either. A paper note on the window states they will be closed from May 4-10. They will lose more money in business then it would cost to staff a few people to keep it open. I am disappointed by the service and the cleanliness of the tables that were empty our whole visit. It is annoying that you have to duck down around a curtain to use the bathrooms in the back. Looking for a new Pho restaurant now!

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